Privacy policy

Who processes your data

The data controller is Zdeněk Oupic (PICSTOP), Company ID (IČ) 07735600, registered office Na Lužci 226/10, 160 00 Prague 6, Czech Republic.

Contact for personal data matters: servis@picstop.cz, +420 735 150 733.

What data and why

Online service booking

When you book, we process your name, phone number, e-mail, chosen service and date, and optionally your bike model and message. We need them to record and confirm your booking, prepare for the service and contact you if needed.

The legal basis is steps taken before entering into a contract and its performance (Art. 6(1)(b) GDPR). A booking cannot be made without this data, but you can always arrange a service by phone or in person.

Test centre rentals

When you book a test, we process your name, phone number, e-mail, the chosen product, pick-up and return dates and optionally your note. We need them to prepare the rental, write up the loan record, keep track of the deposit and contact you if needed. We also save your contact in the workshop phone so we can reach you quickly. The legal basis is again steps towards a contract and its performance (Art. 6(1)(b) GDPR).

E-mail and phone

When you write to us or call us, we process the information you give us so that we can reply and handle your request. The legal basis is again steps towards a contract, or our legitimate interest in answering enquiries.

Accounting

We keep the data on invoices for completed services because accounting and tax laws require us to (Art. 6(1)(c) GDPR).

How long we keep your data

• Bookings and communication for as long as it takes to complete the service and then for a maximum of 3 years, so that we can look up your bike's service history and handle any claims.
• Accounting documents for the period required by law (up to 10 years).
• Cancelled bookings that did not lead to a service are deleted within 6 months at the latest.

Who else has access to your data

We do not sell your data or pass it on for marketing. We use the following processors to run the website and bookings:

• Google Ireland Ltd.: storing bookings (Google Sheets) and sending confirmation e-mails.
• GitHub, Inc.: hosting this website. When you visit, it processes technical data such as your IP address in server logs.
• GoatCounter: anonymous visitor counting without cookies and without storing IP addresses.

These providers may also process data outside the EU, in particular in the USA. Such transfers are covered by the EU–US Data Privacy Framework or by standard contractual clauses approved by the European Commission.

Cookies and analytics

This website does not use cookies and does not track you across websites. We count visits anonymously with GoatCounter, which stores no cookies and no IP addresses. We only see aggregate numbers, such as how many people viewed which page and where they came from. Fonts are hosted on our own website, so nothing is sent to third parties because of them.

The map in the Contact section comes from Google Maps and is only loaded when you click on it. Only then may Google process data about your visit under its privacy policy. Links to Instagram, Facebook and the e-shop lead to other websites with their own rules.

Your rights

You can ask us at any time for:

• information about what data we process about you, and a copy of it,
• correction of inaccurate data or completion of incomplete data,
• erasure of data we no longer need or are not allowed to process,
• restriction of processing and transfer of your data to another controller,
• objection to processing based on legitimate interest.

Just write to servis@picstop.cz. We will reply within 30 days at the latest.

If you believe we handle your data in breach of the law, you can lodge a complaint with the Czech data protection authority, Úřad pro ochranu osobních údajů, Pplk. Sochora 27, 170 00 Prague 7.