Complaints and warranty
If something doesn't work the way it should, bring it to us and we will sort it out together. Below you will find how long the warranty lasts and how to make a claim.
This is an English translation provided for convenience. In case of any discrepancy, the Czech version prevails.
Seller
Zdeněk Oupic (PICSTOP), Company ID (IČ) 07735600, registered office Na Lužci 226/10, 160 00 Prague 6. The seller acts within the scope of its business when concluding and performing contracts and supplies goods and services to buyers.
A buyer is either a consumer, i.e. a person buying outside their business activity, or a business buying in connection with their business or profession.
Warranty periods
Statutory warranty from the date of purchase. It does not cover normal wear and tear from use.
From the completion of the job.
On seal kits from their use during a service.
How to make a claim
- Let us know right awayReport the defect without undue delay after you discover it: call +420 735 150 733 or e-mail servis@picstop.cz.
- Bring the item to usDeliver the item to our workshop at Na Lužci 226/10, 160 00 Prague 6. We will write up a claim report, which starts the claim process.
- Resolved within 30 daysWe will assess and settle the claim within 30 days of its start at the latest.
Exchange and return of goods
You can exchange goods within 30 days of purchase. They must be undamaged, show no signs of use and be delivered to our workshop address.
Purchase, pick-up and payment
A purchase contract is concluded when the order is sent. We will confirm receipt of your order by e-mail without delay. Rights and obligations are governed by the laws of the Czech Republic.
Goods from the PICSTOP e-shop can only be picked up in person at the shop.
- By card in person at the shop
- In cash in person at the shop
- By invoice in advance. The amount must be credited to our account before pick-up.
The processing of personal data is described in a separate privacy policy.